Warranty & Returns
7 Day Dead on Arrival (DOA) Warranty
If the electric bike or electric scooter you received is damaged, different, or not working, you will be protected by this Warranty. Please contact us for Return Material Authorization within 7 days of the order being received.
After returning the product to the address provided by our customer service team, we can send you a new item free of charge or you can choose to receive a full refund.
3 Weeks No Reason Return
If you are not satisfied with your product, within 3 weeks (21 days) of receiving it, you may also contact us for a return and refund. Kindly note that in such cases the return shipping fee is the customers responsibility and is non-refundable.
Items MUST be in brand new condition.
Please contact us for Return Material Authorization within 21 days of the order being received.
ONE (1) YEAR WARRANTY
"Electridres" offers one (1) year limited warranty for the mainboard and the motor of the electric bikes and electric scooters. The battery of the products is exempted from the one (1) year offer and the warranty for this part is thirty (30) days.
EXEMPTIONS AND NOTES
- Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.
- If you have damaged/misused the item(s), the product's warranty is immediately rendered void. No compensation is available in such cases. However, you are welcome to contact us to purchase a replacement or spare parts (if applicable).
The customer voids the warranty if they:
- Flash the firmware of a device or root a device
- Open the body in an attempt to fix the device
- Modify, remove, customize, or swap parts of the product
- Use the product in a way that it is not originally intended for
- Continue to use the item once a fault occurs and causes more damage
If you have any after-sales issues, please contact us directly for a solution according to your case